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Delivery Information

📦 Order Processing

  • Standard orders are processed within 1–3 business days after payment is confirmed.

  • Customised items and bulk orders may require additional lead time — we’ll notify you if more time is needed.

  • 24-hour turnaround may be available on select products.

⚠️ Urgent orders required within 24 hours may incur an urgency fee. Please contact us before placing your order to confirm availability and pricing.

📍 Pickup Information

Some products are Pickup Only due to size, fragility, or special handling requirements.

  • Pickup is available from our warehouse at:
    Unit 20, 40–44 Wellington Road, South Granville NSW 2142

  • Pickup hours:
    Monday to Friday, 9:00 AM – 5:30 PM (excluding public holidays)

  • You will receive a notification when your order is ready for collection.

  • Please wait for the job completion notice before coming to pick up your order. Also, remember to quote your job number when you arrive for pickup.

⚠️ Need to collect outside business hours? Please contact us to arrange after-hours pickup — available by appointment only.

Note: Products marked “Pickup Only” cannot be shipped. This will be clearly shown on the product page and during checkout.

🚛 Delivery Options

We offer delivery for eligible products across local Sydney metro and national destinations.

🏙️ Local Delivery (Sydney Metro Only)

  • Same-day delivery may be available for urgent orders.

  • Additional fees apply based on item size, distance, and urgency.

📞 Please contact us to confirm feasibility and obtain a quote for same-day delivery.

  • Rates vary based on order.

  • You may be contacted to confirm access or delivery requirements for large items.

National Delivery (Australia-wide)

  • We ship via:

    • Australia Post (Standard & Express)

    • StarTrack

    • TNT or other freight carriers (for bulky items)

  • Estimated timeframes:

    • Metro areas: 1–3 business days (Express) / 3–7 days (Standard)

    • Regional areas: 2–5 business days (Express) / 5–10 days (Standard)

    • Remote areas may take longer.

🔍 Order Tracking

  • You’ll receive a tracking number via email or SMS once your order has shipped.

  • For pickups, a “Ready for Collection” notice will be sent.

❗ Important Notes

  • Please double-check your delivery address at checkout.

  • If you'd like to arrange freight for a Pickup Only product, please contact us to see if custom freight options are available.